
What you clean, your hours at one site or several, how you’re employed or paid and any cover in super shape your choices. We can help you describe your work, review cover, compare and apply, and lodge claims with you.





What we advise on
Off your cleaning shifts for weeks with illness or injury, what could help with the costs at home?
Income protection can pay part of your income after a waiting period, helping with regular costs while you’re unable to work.
We’ll read income protection terms with you against the cleaning you do and your hours at each site.
Income protection can pay part of your lost income if illness or injury stops you working, usually a percentage of your pre-tax earnings in the 12 months before the illness or injury. Each policy has its own definition of disability, and some only cover you if you work a minimum number of hours each week. Most policies offer a waiting period of 14 days to two years, and you must be unable to work at its end.
What we look at with you for income protection:
For anyone who shares your costs, how would rent or a home loan be met if you were no longer here?
Your beneficiaries can receive a lump sum from life cover, to put towards debts, everyday costs and plans already made.
We can total a life cover amount with you from your debts, anyone relying on your pay and any cover in super.
A life policy can pay a lump sum to your beneficiaries if you pass away, and life cover may also come with terminal illness cover. If you haven’t named a beneficiary, your estate or the super trustee may decide where the money goes. Life cover sold in a package may be reduced by any amount paid on another claim in that package.
What we weigh up with you for life cover:
Which plans would still need paying for if you could never work again, at cleaning or anything else?
If you can never work again, as the policy defines it, a TPD lump sum can go towards debts and plans.
We’ll compare TPD definitions with you against the work your cleaning experience could suit.
TPD cover can pay a lump sum if illness or injury means you’re unlikely to work again, as the policy defines it. An own occupation definition looks at your usual job, while an any occupation definition looks at any job suited to your education, training or experience. Own occupation cover is usually only available outside super, and a TPD payout may reduce any life cover packaged with it.
What we compare with you for TPD:
With a serious diagnosis, how could treatment costs and missed cleaning shifts be paid for?
Lump sum trauma cover can pay out if you’re diagnosed with a listed condition that meets the policy’s definition and isn’t excluded.
We’ll read with you what a trauma policy lists, and how it sits beside income protection.
Trauma cover can pay a lump sum for a listed critical illness or serious injury that meets the policy’s definition and isn’t excluded, and medical definitions can be different between insurers. Moneysmart names trauma insurance among the cover that can help replace lost income. New trauma cover can’t be held inside super, which has been the rule for policies written since 1 July 2014.
What we go through with you for trauma cover:
Across any super funds from past cleaning jobs, how well does the cover fit the work you do now?
Checking each fund’s cover against your current work can show what’s worth keeping and what to change.
We’ll check what cover sits in each of your funds with you before anything changes.
A fund may give eligible members life and TPD cover, and some also income protection, for a set amount, usually without medical checks. Premiums are deducted from your super balance, not your take-home pay. If you hold more than one account, you may be paying premiums on more than one policy and may not be able to claim the full benefit from more than one. If a fund has classified your occupation incorrectly, Moneysmart suggests contacting it.
What we check in each fund with you:
How could setting out the cleaning you do help any cover fit your work?
Describing your work as it is, from the places you clean to the machines you use, gives an insurer a clear picture.
We can describe your cleaning work with you for any application and check how each policy or fund records it.
Cleaning takes in several kinds of work. Commercial cleaning covers places such as offices, schools, hospitals and industrial sites, and can involve heavy duty equipment such as floor scrubbers and pressure washers. Domestic cleaning is in private homes, and window cleaning can mean ladders, scaffolding or ropes to reach windows at height. Insurers usually ask about your job when you apply, and the duty is to answer the questions asked with reasonable care.
What we set out with you about your cleaning work:
When your employer, hours or way of working changes, what could that mean for any cover you hold?
Looking at your cover before a change can show what stays with you and what’s worth reviewing.
We’ll look over your cover with you before a new employer, new hours or your own ABN.
Under the National Employment Standards, casual employees aren’t entitled to paid sick leave, and under one award, for example, part-time cleaners agree their weekly hours with their employer. When a business changes hands, a new employer has to recognise your service for most entitlements, including sick and carer’s leave, if the change counts as a transfer of business, which Fair Work can explain. If you keep the same super fund between jobs, its insurance will usually stay with it.
What we look at with you when your work changes:
Should you need to claim, who could handle the forms and follow-up with you?
Sharing a claim with a financial adviser means it’s lodged and followed up with you while the insurer or fund assesses it.
We’ll lodge the claim with you and stay with it while the insurer or fund assesses it.
Moneysmart suggests speaking first to whoever arranged the cover: the fund, the insurer, a financial adviser or, for cover through an employment arrangement, your employer. The claim itself goes to the insurer, or the fund for cover in super, which can ask for your work duties, including physical requirements, weekly hours, payslips and tax returns, or financial statements if you’re self-employed. A complaint goes first to the insurer or super fund, then to AFCA.
How we help with a claim:
Could a health condition change the cover an insurer offers you?
Our guides explain what insurers may ask about common conditions, and a health condition doesn’t necessarily rule out cover.
We can help you prepare an application when you have a health condition or a past illness.
Underwriting is how an insurer assesses an application and decides whether to offer cover, on what terms and at what price. Possible outcomes include standard terms, a higher premium, an exclusion, a request to apply again later, or a decline.
Guides by health condition:
Your work and your cover
This list isn’t complete, and nothing on it decides anything on its own. We start by learning about your situation, and any decision on cover is the insurer’s.
Your options
| A Ryker financial adviser | Directly from an insurer | An online broker or comparison site | |
|---|---|---|---|
| Type of advice | Personal advice Personal adviceAdvice tailored to you. Like most financial advice, it’s given under an Australian financial services licence.Personal, not general. General advice is a recommendation or opinion that doesn’t consider your circumstances. Personal advice is tailored to your objectives, financial situation and needs.In your best interests. When we give you personal advice, the law requires us to act in your best interests.In writing. You’ll usually receive a Statement of Advice that explains the strategies and cover recommended to you, and why.On the public register. Financial advisers who give personal advice on life insurance, super and investments must be on ASIC’s Financial Advisers Register. See our financial advisers on the register:Ray RegmiRicky (Rajiv) RegmiJack OinezaDean DesoukeyRyker’s financial advisers are authorised representatives of Synchron Advice Pty Ltd, AFSL 243313. | Usually general advice | Usually general advice |
| Advice that considers your health, family, work and goals | Yes, as part of your advice | Not with general advice | Not with general advice |
| Choice of insurers | A wide range | That insurer’s policies only | A panel of insurers, side by side |
| Help preparing your application | Yes, alongside you | The insurer’s own process | Varies |
| Advice on holding cover inside or outside super | Part of your advice | Not with general advice | Not with general advice |
| Support if you need to claim | Yes, we’re in your corner | The insurer’s claims team | Varies |
| Cost of advice | No cost for the initial conversation. Any advice after that is a paid service, with its scope and fee agreed with you in writing first. Choose: | No separate advice fee | No separate advice fee |














Your Cleaning Work and Equipment Set Out
The places you clean, the machines you run and how you reach any high windows, described on any application.
Hours at Each Site Set Out
Weekly hours at one site or several, added up for any policy with a minimum hours term.
Shift Pay Read Against Income Terms
Penalty rates, loadings and allowances compared with how each policy counts your income.
A Waiting Period Weighed Against Your Savings
Any savings, and any paid sick leave you have, set beside each waiting period on offer.
Each Fund’s Cover and Occupation Record Read
The insurance in each super account and the occupation the fund records, checked with you.
Cover Looked at When Your Site Changes Company
Super, any employer cover and sick leave questions worked through when a new company takes over.
Cover Reviewed Before You Work for Your Own Clients
Insurance through super and any personal policy looked at before you start working on an ABN.
A Claim Lodged and Followed Up With You
Duties, hours and pay records gathered while the insurer or fund assesses the claim.

Any cover you hold or apply for should fit the way your cleaning week runs, so we listen first. Tell us about the homes, offices or sites you clean, who pays you and the hours you keep, along with what you’d like cover to do for you and anyone close to you. We explain each type of cover in plain words, answer questions as they come up and arrange a time to talk that suits your cleaning hours, early, late or in between.
With your consent, we gather the paperwork alongside you: payslips or invoices, a statement from each super fund, any policy documents and any summary of cover an employer arranges. We then follow up with funds and insurers for you. Anyone you’d like beside you, whether family or a friend, is welcome to sit in on our conversations. Our recommendations usually come to you in writing, so you can go over them when it suits you and ask us anything.
Every financial decision impacts the next
Great advice starts with understanding the bigger picture. Every stage of life presents new opportunities and challenges, from buying property and changing careers to growing your family, planning for retirement and protecting what matters most. At Ryker, we help connect every piece of your financial world into one clear strategy.
Your
Wealth

Ryker’s financial advisers are licensed to give personal advice under Synchron Advice’s Australian financial services licence (AFSL 243313). We start with you: your cleaning work, your family, work, income, assets and goals. Then we recommend the types and amounts of cover that suit your life.
Cleaning can mean homes, commercial premises or windows at height, hours at one site or several, and work as a casual, part-time or full-time employee or on an ABN. Each can affect how an insurer assesses an application and how a policy’s terms apply at claim, so your duties, hours and pay are part of what we look at.
With a financial adviser, you also have:
Going directly to an insurer can mean no separate advice fee, but you’ll only see that insurer’s policies, and you’ll generally receive general advice only, which doesn’t consider your personal circumstances.
Going through an online comparison site or broker, you may see more options side by side, but they also generally provide general advice only, which doesn’t consider your whole financial picture.
When we give you personal advice, the law requires us to act in your best interests, which we take personally. The insurer still decides whether to offer cover and on what terms.
We’re invested in your long-term success. What we do is personal, and we take it personally.
Your financial decisions connect, so we consider the parts of your financial life that are relevant to the advice you need:
This is how we help you make decisions today with your longer-term goals in view.
Everybody’s situation is different, so we listen first, understand what matters to you and explain your options clearly before we make a recommendation.
It depends on the questions each insurer asks, though insurers usually ask about your job when you apply. It helps to set out the places you clean, such as homes, offices or industrial sites, the machines you run, how you reach any high windows, whether by ladder, scaffolding or rope, and your weekly hours.
The duty when applying is to answer the questions asked with reasonable care, and each insurer assesses an application in its own way. We can help you describe your work as it is, and the insurer decides on any application.
It depends on the cover you hold and where it sits. When you start a new job, your employer generally pays into your existing super fund unless you choose another; a default fund applies only if you have no fund. If you stay with the same fund, your insurance will usually stay with it. Any cover an employer arranges for staff is worth asking the new employer about.
A new employer has to recognise your service for most entitlements, including sick and carer’s leave, if the change counts as a transfer of business, and Fair Work can explain whether it does. That can change what would carry you through an income protection waiting period, so we can look at it again with you.
It depends on what else you could draw on. Under the National Employment Standards, casual employees aren’t entitled to paid sick leave, and income protection waiting periods usually range from 14 days to two years. To be paid, you need to be unable to work because of the illness or injury when the period ends.
Moneysmart suggests counting any savings or investments you could sell when working out how much cover you need. Some policies also only cover you if you work a minimum number of hours each week, so your hours across any sites are worth setting out too. We can weigh waiting periods with you against what you have, and the insurer decides on any application.
It depends on how you set up. Moneysmart suggests checking whether moving from employee to self-employed affects the insurance through your super, and working for yourself means no paid sick leave. A business you contract to may still have to pay your super if you’re paid mainly for your labour and own skills and do the work yourself, but not when the contract is with your company, trust or partnership.
Workers compensation is separate, and each scheme sets who qualifies. At claim, an insurer can ask for financial statements if you’re self-employed, and public liability is a question for a general insurance broker. We can look at your personal cover with you before the move.
It depends on what your fund has on record. A fund may record an occupation for you, and if it has classified you incorrectly, Moneysmart suggests contacting it. Any default cover is for a set amount, and its exclusions and pre-existing condition rules are set out in the fund’s PDS.
Premiums are deducted from your super balance, not your take-home pay. If you have more than one account, you may be paying premiums on more than one policy and may not be able to claim the full benefit from more than one. We can read the cover in each fund with you and compare it with the work you do now.
It depends on your debts and who relies on each income. Each of you can total any rent or home loan, other debts and the costs you share, then count any life cover already held in each of your super funds.
If no beneficiary is named, your estate or the super trustee may decide where the money goes, and life cover sold in a package may be reduced by another claim paid in that package. Each of you is assessed on your own application, and the insurer decides on each one. We can work through both amounts with you together.
Comparison sites can show quotes quickly, based on the questions they ask. They may not show how a policy’s income terms count penalty rates or allowances, how a minimum hours term reads hours spread across sites, or what cover already sits in each super fund.
Personal advice starts with your duties, hours, pay and any cover you hold, then compares definitions and terms from a wide range of insurers with you. The insurer decides on any application.
Your accountant and financial adviser bring different expertise to the same decisions. Your accountant can advise on tax reporting, structures and consequences; we help you plan how cashflow, debt, super, investments and protection work towards your goals. We can coordinate before important decisions.
What an accountant does
What a financial adviser does
Professional roles and authorisations matter. We provide financial advice within our authorisations and work with your accountant for specialist tax advice and lodgements.
Where they work together
Yes. Homes, offices or windows, employed or on your own ABN, we begin with the cleaning you do, your hours and what matters most to you.
There’s no cost for the initial conversation. Any advice after that is a paid service, with its scope and fee agreed with you in writing first. Worth bringing: recent payslips from each employer, or invoices, tax returns and financial statements on an ABN, a statement from each super account, any employer cover summary, any policy you hold, and a short note of your sites and weekly hours. From there, we’ll settle on a practical way forward together.
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Whatever’s on your mind, we’re here to help. You’ll speak with an authorised financial adviser who’ll listen first and get to know what matters to you.
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